Shipping & Refund Policy

Shipping & Refund Policy

Thank you for choosing Lumyre. We're committed to delivering an effortless and enjoyable shopping experience from start to finish. Below you’ll find everything you need to know about our shipping and refund policies.

Shipping Policy

At Lumyre, we aim to process and ship your order with care and speed. Here’s what to expect after placing your order:

Processing Time:
Once your order is confirmed, please allow 1–3 business days for us to prepare your items. During this time, each item is carefully inspected and packaged to ensure it arrives in perfect condition.

Shipping Time:
After processing, your order will be shipped to the address provided at checkout. Delivery typically takes 5–8 business days, though this may vary based on location and carrier conditions.

Estimated Delivery Time:
Including both processing and shipping, most orders are delivered within 6–11 business days.

Refund Policy

We hope you love your Lumyre purchase—but if for any reason you're not completely satisfied, we’re here to help.

Eligibility:
Refund requests are accepted within 10 days of receiving your order. You may also cancel your order anytime before it ships. For returns after your order has shipped, items must be sent back within 10 days of delivery.

How to Request a Refund:
To initiate a return or refund, please reach out to us via the Contact page on our website or email us at help@lumyre.com Include your order number, reason for the return, and any relevant details to help us process it quickly.

Return Guidelines:

  • Return shipping costs are the customer’s responsibility.

  • We recommend using a tracked shipping method.

  • If your refund is approved, the item must be shipped within 5 days of approval with proof of postage.

  • Refunds will be issued to the original payment method and may take a few business days to appear, depending on your payment provider.

Important Notes:
Lumyre reserves the right to decline refunds if:

  • The item has been worn or used

  • Tags or packaging have been removed

  • The return falls outside the eligible timeframe

Need Help?

We’re here if you need us. Contact our customer care team anytime through our website or by emailing help@lumyre.com. We're always happy to assist.

Thank you for choosing Lumyre—we truly appreciate your trust and look forward to serving you with timeless design and exceptional service.

Sincerely,
The Lumyre Team